As a small business owner, it can be difficult to get the technical support you need at a price that fits into your budget. You need to find that balance between technical support companies that offer a quality service but do not intend to charge you more than you are willing to pay. There are a few things you should look for in a technical support organization before you contract its services.
Hours
The most important thing to consider when looking fort technical support companies is their hours of operation. Remember that you want a knowledgeable technician to be available when you are working. Test out various technical support agencies before agreeing to one. Call them at the hours that you work that are not standard business hours to see if you get support you are happy with.
Internet Component
Business owners are busy people, and they do not have the time to sit on hold waiting for a technical support representative for relatively simple issues. The support organization you choose should have an Internet library with an accurate search component to help you find basic support information. There should be an e-mail address that is checked regularly where you can submit questions that are not critical.
Scope
In order for a technical support company to be valuable to your organization, it needs to have the ability to support all of your technical needs and be able to expand with you. When you are interviewing support organizations, discuss their capabilities and certifications and compare them to your company needs. Review your business plans to see what your future needs may be and make sure the technical support companies you are talking to can accommodate you in the future as well as the present.
Access
Make sure that your technical support choice responds in a timely manner to your requests. Call and e-mail the company without announcing that you will be doing so just to see what their response time will be. Make a note of each company’s response time and use that as a point of comparison.
Finding the right tech support organization can help your company stay productive and reduce downtime when it comes to technology. When you are searching for support help, consider the many ways in which you will use a technical support company and then find one that fits your needs.
03/17/2011
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Posted by: Account Deleted | 10/05/2011 at 04:49 PM